FAQ

I received my order but there are issues with it.

If you receive an item that is faulty or damaged, please accept our sincere apologies. Please contact us immediately and we will endeavour to resolve the issue with a replacement or refund as soon as we can. Please contact us at hello@famsta.co within 7 days from the date of delivery with the following information:

• Your Order Number (shown in your order history or order confirmation email)
• The item(s) and issues you would like to share with us
• Any images of the item(s) to help us understand and serve you better

We'll be in touch on the next steps to take. Do note that all items returned or exchanged must be unused, unworn, unwashed, unopened, in their original packaging and with their tags still attached.

What is your return and exchange policy or procedure?

Return and Exchange Condition: Items that are unused, unworn, unwashed, unopened, in their original packaging and with their tags still attached may be returned to us (at your sole cost) within 7 days of the date of delivery.

Procedure: Please contact us via email at hello@framsta.co and quote your order number before proceeding to return any item(s).

Risk: You are responsible for the item(s) that you return to us until we receive them. Please note that we cannot be responsible for item(s) that are lost or which cannot be located prior to being delivered to us. You are encouraged to use a trackable form of delivery to send your returns to us.

Processing Time: Upon our receipt and verification of the returned item(s), and provided that they meet the returns criteria specified above, we will refund you the amount you paid for the returned item(s), excluding shipping costs. Any refund will be processed by us within 21 days of our receipt of the returned item(s).

Exclusions: Items purchased on sale are final and may not be returned or exchanged. We regret that we will only be able to offer returns for items purchased from the Website. For returns of products purchased from other shopping platforms, please check with the relevant platform providers directly.

Do you accept bulk orders?

Yes, we do! Please use our contact form or email us your enquiry on bulk orders at hello@framsta.co.
Don’t forget to share with us a little more about your company, shop, business and the quantity you are looking at and our team will get back to you soon.