Return Policy

Returns

Items that are unused, unworn, unwashed, unopened, in their original packaging and with their tags still attached may be returned to us (at your sole cost) within 7 days of the date of the confirmation by the courier that your order has been delivered. Please contact us via email at hello@framsta.co and quote your order number before proceeding to return any item(s). Items purchased on sale are final and may not be returned or exchanged. 

You are responsible for the item(s) that you return to us until we receive them. Please note that we cannot be responsible for item(s) that are lost or which cannot be located prior to being received by us. You are encouraged to use a trackable form of delivery to send your returns to us. Upon our receipt and verification of the returned item(s), and provided that they meet the returns criteria specified above, we will proceed to provide you with a refund for the amount paid by you for the returned item(s), excluding shipping costs. Any refund will be processed by us within 21 days of our receipt of the returned item(s). 

We regret that we will only be able to offer returns for items purchased from the Website. For returns of products purchased from other shopping platforms, please check with the relevant platform providers directly.

Incorrect or Incomplete Orders and Defects

If you believe that you have received the wrong item(s), that your order is incomplete, or that any item(s) you received is defective, please contact us at hello@framsta.co with your order number so that we may assist you. Please note that any notice of an incorrect or incomplete order or defective item(s) should be notified to us within 7 days of the delivery of your order. We may ask you to provide us with such reasonable assistance as we may require, including providing photographs of the item(s). In the event that we ask you to send any items back to us, we will reimburse you for the cost of sending such item(s) to us at the delivery mode specified by us. Please note that items sent back to us should be unused, unworn, unwashed, unopened, in their original packaging and with their tags still attached. If the correct item is no longer available, we reserve the right to issue store credit or a cash refund to you instead.